Skoola Privacy Policy

Last updated: January 1, 2024

Skoola connects students, teachers, and campuses through secure course engagement tools. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and the choices you have.

1. Information We Collect

We collect the following categories of information when you use Skoola:

Account details such as your name, email address, phone number, school, and department.
Course enrollment data, attendance check-ins, poll responses, and study activity.
Device and connection information including hardware identifiers, operating system, browser type, IP address, and beacon proximity data when you opt in.
Support requests, survey feedback, and any content you submit through the platform.

2. Legal Bases for Processing

We process personal data under the following legal bases:

Consent: When you allow Skoola to collect optional data (e.g., beacon-based attendance) or subscribe to communications.
Contract: To provide and maintain the services you requested when creating a Skoola account.
Legitimate interests: For analytics, security, and improving our offerings where these interests do not override your rights.
Legal obligations: To comply with applicable laws, regulations, and lawful requests from authorities.

3. How We Use Information

Skoola uses collected information to:

Authenticate users, maintain accounts, and provide the Skoola platform.
Match students with relevant courses, notifications, polls, and campus resources.
Track attendance and academic progress, including generating reports for authorized faculty.
Communicate service updates, respond to support requests, and deliver administrative messages.
Monitor performance, conduct research, and improve our services and security.

We share personal data only as described below:

With schools, teachers, or administrators who manage your courses and require attendance records or academic reports.
With trusted service providers who support our operations (e.g., hosting, analytics, customer support) under strict confidentiality agreements.
When required to comply with law, regulation, legal processes, or to protect the rights and safety of Skoola, our users, or the public.
In connection with a business transaction, merger, or acquisition where data transfer is necessary, subject to notice and applicable safeguards.

5. Cookies & Tracking Technologies

Skoola and our partners use cookies, local storage, and similar technologies to remember your preferences, keep you signed in, and understand service usage patterns. You can manage cookies through your browser settings; however, disabling cookies may impact some features.

6. Data Retention

We retain personal data only as long as necessary to deliver the Skoola services, meet contractual obligations, comply with legal requirements, resolve disputes, and enforce our agreements. When data is no longer required, we anonymize or securely delete it.

7. Security

We implement administrative, technical, and physical safeguards to protect your information. These measures include encryption in transit, restricted access controls, and ongoing monitoring. No system can be 100% secure; we encourage you to keep your account credentials confidential and notify us of any suspected unauthorized activity.

8. International Data Transfers

Skoola may process and store information on servers located in countries other than your own. When we transfer personal data internationally, we rely on appropriate safeguards such as standard contractual clauses and ensure that data is treated in accordance with this policy.

9. Children’s Privacy

Skoola is designed for higher-education students and faculty. We do not knowingly collect information from children under 13. If we become aware of such data, we will take steps to delete it promptly. Parents or guardians who believe a child has provided personal data should contact us immediately.

10. Your Rights & Choices

Depending on your location, you may have the right to:

Access, correct, or update your personal information.
Request deletion of your data or object to processing in certain circumstances.
Withdraw consent for communications or optional data processing.
Receive a copy of the data you provided in a portable format.
Lodge a complaint with your local data protection authority.

You can exercise most rights by updating account settings or contacting us using the details below.

11. Third-Party Links

Skoola may include links to third-party websites or services. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party services you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect new features, legal requirements, or improvements. We will notify you by posting the updated policy with a revised “Last updated” date and, when appropriate, by sending additional notice. Your continued use of Skoola after changes take effect constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please reach out to us at privacy@skoola.com.